Privacy Policy — SixCore Express Ltd

SixCore Express Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard personal information you share with us when you use our website or book our courier services.

1. Who we are

SixCore Express Ltd is the data controller for the personal information we process. You can contact us at 7 Gosforth Cres, Dronfield S18 1PT, United Kingdom, by phone on 07873 303986 or by email at sales@sixcoreexpress.co.uk.

2. Information we collect

Contact details — your name, phone number, email address.
Delivery details — collection and delivery addresses, item description, preferred dates/times.
Messages — anything you send via our quote form, WhatsApp, email or phone.
Technical data — IP address, browser type, pages visited (via cookies and analytics).

3. How we use your information

To provide quotes and arrange collections and deliveries.
To communicate with you about your booking.
To send invoices and manage payments.
To improve our website and services.
To comply with our legal and regulatory obligations.

4. Legal basis

We process your data under the lawful bases of contract(to deliver the service you've requested), legitimate interests(to run and improve our business) and legal obligation(e.g. tax records).

5. Sharing your information

We do not sell your personal data. We may share it with trusted third parties only where necessary to deliver our service — for example sub-contracted drivers, payment processors, or where required by law.

6. How long we keep it

We retain your information only for as long as necessary to provide our services, meet legal requirements, and resolve disputes — typically up to 7 years for financial records.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request data portability. To exercise any of these rights, contact us at sales@sixcoreexpress.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact

Questions about this policy? Email sales@sixcoreexpress.co.uk or call 07873 303986.